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Night Team Member Receptionist

2 months ago

Hounslow, Greater London, United Kingdom Accor Full time

**Job Summary**

We are seeking a highly skilled and experienced Night Team Member Reception to join our team at Accor. As a Night Team Member Reception, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

**Key Responsibilities**

  • Provide efficient and professional service to guests, including registration and departure procedures.
  • Maintain accurate and up-to-date guest accounts, ensuring all information is accurate and helpful.
  • Handle all incoming calls via the switchboard in a polite and professional manner, striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.
  • Ensure maximum guest satisfaction, as well as the safety and security of the property.

**Additional Requirements**

  • Flexibility to work night shifts, Monday to Sunday.
  • Ability to work under pressure and handle complex situations and guest queries.
  • Strong communication and leadership skills.
  • Ability to assist other departments as needed.
  • Knowledge of Opera Cloud and other relevant systems.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.