Night Team Member Receptionist

3 weeks ago


Hounslow, Greater London, United Kingdom Accor Full time
Job Description

We are seeking a highly skilled and experienced Night Team Member Reception to join our team at Accor. As a Night Team Member Reception, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Provide efficient service for guest registration and departure, maintaining accurate guest accounts and providing accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.
  • Ensure maximum guest satisfaction as well as the safety and security of the property.
Requirements:
  • Opera Cloud experience
  • Leadership skills
  • Able to handle complex situations and guest queries
  • Working under pressure
  • Dealing with complaints
  • Managing delayed flights
  • Assisting other departments as needed
  • H&S awareness
  • Fire Marshall and First Aid certification
Working Conditions:

Full-time position, 40 hours per week, 5 nights per week, 22:30pm - 07:00am. Salary to be confirmed. Flexibility to work Monday - Sunday night shifts.



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