Night Team Member Receptionist

3 days ago


Hounslow, Greater London, United Kingdom Accor Full time
Job Summary

We are seeking a highly skilled and professional Night Team Member Reception to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities
  • Provide efficient and courteous service to guests, handling all aspects of registration and departure, including accurate account management and information provision.
  • Manage incoming calls via the switchboard, responding in a professional and polite manner to ensure Total Customer Satisfaction.
  • Maintain strict security procedures to safeguard guest confidentiality and safety.
  • Ensure maximum guest satisfaction, as well as the safety and security of the property.
Requirements

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and handle complex situations.
  • Leadership skills and ability to assist other departments as needed.
  • Knowledge of Opera Cloud and other relevant systems.
  • Flexibility to work a variety of shifts, including nights and weekends.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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