Reception Team Leader
3 days ago
About the Role:
We are seeking a highly skilled and experienced Reception Supervisor to join our team at Arora Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Lead and motivate the reception team to achieve high standards of customer service and efficiency.
- Develop and implement effective procedures to ensure smooth day-to-day operations.
- Provide excellent communication and interpersonal skills to build strong relationships with guests, colleagues, and stakeholders.
- Manage and resolve any issues or complaints in a professional and courteous manner.
- Contribute to the development and implementation of new initiatives and projects to improve the overall guest experience.
What We Offer:
As a Reception Supervisor with Arora Group, you will enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A dynamic and supportive work environment.
- Discounted hotel room rates and other perks.
Requirements:
To be successful in this role, you will need:
- Previous experience as a Reception Supervisor or Team Leader in a hotel or similar environment.
- Excellent communication and leadership skills.
- A passion for delivering exceptional customer service and exceeding guest expectations.
- Able to work effectively in a fast-paced environment and remain calm under pressure.
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