Reception Team Leader

3 days ago


Hounslow, Greater London, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Arora Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Lead and motivate the reception team to achieve high standards of customer service and efficiency.
  • Develop and implement effective procedures to ensure smooth day-to-day operations.
  • Provide excellent communication and interpersonal skills to build strong relationships with guests, colleagues, and stakeholders.
  • Manage and resolve any issues or complaints in a professional and courteous manner.
  • Contribute to the development and implementation of new initiatives and projects to improve the overall guest experience.

What We Offer:

As a Reception Supervisor with Arora Group, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates and other perks.

Requirements:

To be successful in this role, you will need:

  • Previous experience as a Reception Supervisor or Team Leader in a hotel or similar environment.
  • Excellent communication and leadership skills.
  • A passion for delivering exceptional customer service and exceeding guest expectations.
  • Able to work effectively in a fast-paced environment and remain calm under pressure.


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