Reception Manager
2 weeks ago
Job Summary
The Reception Manager is responsible for overseeing the front desk operations to ensure efficient check-in and check-out processes, focusing on guest and employee satisfaction, and department financial performance.
Candidate Profile
Education and Experience
• High school diploma, GED, or equivalent; 1 year of experience in guest services, front desk, or related area.
OR
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; no work experience required.
Core Work Activities
Maintaining Guest Services and Front Desk Goals
• Manages daily operations to meet customer expectations and quality standards.
• Develops goals and plans to organize work effectively.
• Handles complaints, resolves conflicts, and supervises staffing levels for optimal service and financial outcomes.
Supporting Management of Front Desk Team
• Utilizes interpersonal skills to lead and encourage team members.
• Fosters trust and cooperation among staff.
Ensuring Exceptional Customer Service
• Goes above and beyond to ensure customer satisfaction and retention.
• Provides guidance and feedback to meet guest needs.
Managing Projects and Policies
• Implements customer service programs, trains staff on credit policies, and supervises front desk operations.
• Ensures fair administration of property policies and supports employee development.
Supporting Human Resource Activities
• Supports employee developmental needs and helps improve their skills.
• Addresses employee concerns and assists in hiring and training.
Additional Responsibilities
• Communicates effectively with team members.
• Analyzes information to solve problems.
• Runs front desk shifts when needed and participates in meetings to achieve goals.
Marriott International is an equal opportunity employer committed to diversity and inclusivity in the workplace.
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