Receptionist - Part Time Position

7 days ago

Hounslow, Greater London, United Kingdom Sodexo Full time
Job Overview

We are seeking a skilled and customer-focused Receptionist to join our team at Sodexo Live. As a key member of our hospitality team, you will be responsible for providing exceptional service to our clients and customers.

Key Responsibilities
  • Provide polite, professional, and friendly service to customers, clients, and colleagues at all times.
  • Escort First Class Passengers to their seats in the lounge and hand them over to a host.
  • Ensure the highest level of customer care is maintained at all times.
  • Familiarize yourself with the location of the lounge, facilities, and access policies to advise passengers.
  • Acknowledge and orientate all incoming guests, prioritizing Class over status.
  • Handle customers involved in irregular operations in conjunction with SIA representatives.
  • Manage and maintain stock of magazines and newspapers, ensuring they are current or up to date.
  • Be familiar with basic PC/Internet troubleshooting knowledge.
  • Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
  • Ensure customer complaints are promptly addressed and action taken to prevent reoccurrence.
  • Acquire a good knowledge of all products to advise individual clients/customers on their product choice.
  • Actively aid customer feedback, passing information gained onto your line manager.
  • Take and pass on messages accurately to ensure excellent communication across all disciplines.
  • Look out for opportunities to develop our service.
  • Be prepared to assist colleagues in a willing and positive manner, including assisting with other duties as required.
  • Be prepared to attend all related training sessions and meetings.
  • Cover other reception areas within the building if required.
  • Assist the team and build a professional relationship with them.
  • Ensure awareness of, meet, and cooperate with Management regarding legal and Company requirements.
  • Taking reasonable care of your own health and safety and others who may be affected by what you do or fail to do.
  • Ensure all machinery is in safe working condition.
  • Monitor and complete logged Facilitator jobs within reception areas of responsibility.
  • Look out for passengers in the lounges who are late for their flight.
  • Handle customers involved in irregular operations in conjunction with SIA representatives.
The Ideal Candidate
  • Have positive and lasting relationships with all customers and clients.
  • Demonstrate a positive attitude and behave appropriately.
  • Excellent customer service skills.
  • Previous experience working in a reception role.
  • The ability to prioritize and have an eye for detail.
  • Good communication skills – written and verbal.
  • The ability to demonstrate great teamwork.
  • The ability to follow instructions.
Package Description
  • 5 hour shifts.
  • £13 per hour.
  • Causal role – with opportunity to lead to contact position, on completion of probation and obtaining a full airside security pass.
  • Shift pattern for contacted role: 4 days on, 2 days off.
  • Many employee benefits, rewards, and recognition.

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