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National Account Manager
2 months ago
We are seeking a highly skilled National Account Manager to join our team at Panton McLeod, a leading provider of innovative water treatment solutions. As a key member of our account management team, you will be responsible for driving engagement and fostering a positive team culture.
Key Responsibilities- Account Management: Oversee the account management of existing customers, ensuring their needs are met with care, commitment, and professionalism.
- Customer Relationship Building: Develop and nurture a diverse portfolio of customers through proactive and reactive outreach and relationship building.
- Business Development: Implement strategies to grow and expand the customer base in conjunction with the Business Development and Marketing teams, identifying opportunities for upselling and cross-selling.
- Team Leadership: Manage and review the work of the team, ensuring all tasks are performed accurately to provide exceptional support to the business.
- Customer Meetings: Conduct regular customer meetings to understand their evolving needs and provide tailored solutions.
- Record Keeping: Maintain accurate records of customer interactions and sales activities using the CRM system.
- Policy Adherence: Manage the team's adherence to internal policies and procedures.
- Target Achievement: Help the business meet or exceed targets and KPIs.
- Experience: Previous experience in a services-related B2B sales/account management role.
- Technical Skills: Demonstrable strong knowledge of the Microsoft Suite, especially Excel.
- Communication Skills: Excellent attention to detail, intellectual curiosity, and outstanding communication skills, both written and verbal.
- Leadership Skills: Proven ability to liaise effectively with senior leaders, peers, and team members at all levels, and to foster positive relationships with various internal and external stakeholders.
- Autonomy: Demonstrable experience of working independently and autonomously while leading an engaged account management team.
- Salary: £43k to £48k per annum.
- Hybrid Working: Hybrid working arrangements between our head office in Selkirk and home.
- Annual Leave: 30 days Annual Leave (including Bank Holidays), rising to 34 with length of service.