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Commercial Account Manager

2 months ago

Selkirk, Scottish Borders, United Kingdom Stonbury Full time

Overview

We are a leading provider of innovative water treatment solutions, dedicated to ensuring the safety and sustainability of water resources across industries. With a commitment to excellence and cutting-edge technology.

Key Responsibilities

  • Manage and review the work of the team, ensuring all tasks are performed accurately to provide exceptional support to the business.
  • Develop and nurture a diverse portfolio of customers through proactive and reactive outreach and relationship building.
  • Oversee the account management of existing customers, ensuring their needs are met with care, commitment, and professionalism.
  • Implement strategies to grow and expand the customer base in conjunction with the Business Development and Marketing teams, identifying opportunities for upselling and cross-selling.
  • Conduct regular customer meetings to understand their evolving needs and provide tailored solutions.
  • Maintain accurate records of customer interactions and sales activities using the CRM system.
  • Manage the team's adherence to internal policies and procedures.
  • Help the business meet or exceed targets and KPIs.

Requirements

  • Experience in commercial contract management and negotiation (including NEC 3/4).

What We Offer

  • £43k to £48k per annum.
  • Hybrid working arrangements between our head office in Selkirk and home.
  • 30 days Annual Leave (including Bank Holidays), rising to 34 with length of service.