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Medical Support Specialist
1 month ago
At Stryker UK Limited, we are seeking a highly skilled and experienced Product Support Specialist to join our team. This role will be responsible for providing exceptional support to our clinical customers, ensuring they receive the best-in-class specialist support with procedural excellence.
Key Responsibilities:- Provide direct support to our clinical customers, including robotic surgery with Mako, and manual joint replacement surgeries.
- Work closely with the local sales team to coordinate training and events, and manage day-to-day requirements of business support.
- Audit theatre Stryker stock, manage consignment inventory, and ensure good asset management practice.
- Understand the clinical application of our products to offer customers the best possible solution.
- Conduct trials and evaluations of products in theatre and the clinical environment as required.
- Implement training, provide instruments, and implement new Stryker business.
- Communicate essential features and benefits of products and their clinical application.
- Demonstrate outstanding ethics, treat customers and colleagues with respect, and represent Stryker in the best possible light.
- Theatre experience or professional training in a medical environment is preferred.
- Minimum 2 years' theatre or medical experience.
- Commercial knowledge and understanding of cost pressures surrounding theatres and surgical procedures is important.
- Computer skills, including MS Office and Excel.
- Presentation skills with modern presentation media.
- Workshop/product demonstration skills, including anatomy and physiology knowledge base.
- High-level communication skills.
- Ability to work collaboratively with colleagues and customers.
- Professional, disciplined, focused, and organized.
- Strong sense of responsibility.
- Ability to self-motivate and work under pressure.
- Winning personality and extensive people skills.
- Actively seeks continuous self-improvement.
Stryker is a global leader in medical technologies, driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside our customers around the world, we impact more than 150 million patients annually.
Travel Percentage: 80%
