IT Support Specialist

1 week ago


Leeds, Leeds, United Kingdom Head Office Full time
IT Support Assistant

Ben Sherman is seeking a talented IT Support Assistant to join our Head Office team in Leeds. As a key member of our IT department, you will play a vital role in delivering exceptional support to our staff and ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Provide first-line support for hardware, software, and application issues in a Windows/Mac environment
  • Manage and resolve IT incidents, working with third-party partners as needed
  • Support the management of mobile devices, including Point of Sale Android tablets and iOS phones
  • Administer Active Directory and Microsoft 365 environments
  • Update and maintain documentation to ensure accurate information is shared with support partners
Requirements:
  • Strong analytical and problem-solving skills
  • Service-focused with a desire to deliver outstanding support
  • Experience working in a Windows-based support role
  • Understanding of Active Directory, Exchange, and Microsoft 365 products
  • Excellent communication and interpersonal skills
What We Offer:

As an IT Support Assistant at Ben Sherman, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our business. If you are passionate about IT and eager to learn, we encourage you to apply for this exciting role.


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