Operations Excellence Manager
3 days ago
We are seeking a highly skilled Operations Excellence Manager to join our team at Starcom. This is a unique opportunity to drive operational efficiency and lead high-performing teams in a dynamic environment.
About the Role:
- Oversee and elevate PGOne's operational efficiency, optimizing workflows and fostering automation.
- Lead a team of eight operations executives and managers, focusing on campaign booking, billing, reconciliation, and reporting.
Key Responsibilities:
- Manage day-to-day operations, ensuring seamless execution of campaigns and meeting key performance indicators (KPIs).
- Develop and implement process improvements, streamlining operations for enhanced efficiency and productivity.
- Maintain strong relationships with clients, providing exceptional customer service and support.
- Collaborate with cross-functional teams to drive business growth and expansion.
Requirements:
- Significant experience in operations, preferably within media, with expertise in workflow process design and execution.
- Strong leadership skills, with the ability to inspire and motivate high-performing teams.
- Familiarity with tools like MediaOcean (Prisma) and Excel macros or Python, with proficiency in data analysis and problem-solving.
What We Offer:
- A competitive salary range of £70,000 - £90,000 per annum, depending on experience.
- An excellent benefits package, including pension, life assurance, private medical insurance, and income protection plans.
- The opportunity to work with a leading agency, driving innovation and excellence in the industry.
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