Operational Excellence Manager

3 weeks ago


London, Greater London, United Kingdom Transport for London Full time
Job Title

Operational Excellence Manager

About the Role

We are seeking an experienced Operational Excellence Manager to join our team at Transport for London. As a key member of our Road User Charging (RUC) operations, you will be responsible for driving excellence in performance and customer services across all operational delivery areas.

The role involves managing contracted services, internal delivery, and partnerships to ensure effective delivery of RUC operations. You will work closely with stakeholders to deliver high-performance results, address concerns, and educate customers on end-to-end engagement.

Key Accountabilities:

  • Deputise for the Operations and Performance Manager to ensure strong performance across all areas of the operation.
  • Assist in delivering effective management of all services, including supplier management, contracts, agreements, and service levels.
  • Contribute to the management of a range of services and suppliers, including operational and technical delivery.
  • Manage operational relationships with customers, road users, and stakeholders to deliver better performance and address concerns.

Skills and Qualifications:

  • Effective decision-making skills with strong influencing, negotiation, and networking abilities.
  • Ability to drive performance from data and customer feedback.
  • Management and organisational skills, including decision-making and creative thinking.

Salary: The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience.

Benefits:

  • Final salary pension scheme.
  • Free travel on the TfL network.
  • A 75% discount on National Rail Season Ticket and interest-free loan.
  • 30 days annual leave plus public and bank holidays.
  • Private healthcare discounted scheme (optional).


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