Operations Excellence Manager

3 weeks ago


London, Greater London, United Kingdom DELIVEROO Full time
Operations Excellence Manager

We are seeking an experienced Operations Excellence Manager to join our Deliveroo team. As a key member of our operations team, you will be responsible for driving site performance and excellence while ensuring operational efficiency and customer satisfaction.

Key Responsibilities:

  • Lead through teams, working closely with Assistant Managers to achieve company objectives and goals.
  • Act as a People Manager for staff colleagues, supporting them throughout their organizational life cycle.
  • Recruit and onboard HOP team members within your remit.
  • Develop, train, and motivate employees to achieve ambitious targets.
  • Demonstrate operational excellence by meeting KPI targets across sites.
  • Minimize wastage by supervising regular stock counts, inventory management, and stock rotation.
  • Ensure compliance with company SOPs.
  • Drive strong standards within sites, adhering to merchandising and space management principles.
  • Ensure Health & Safety and Due Diligence measures are in place for operations.
  • Complete high-quality schedules for sites, adhering to labor targets.

Requirements:

  • Minimum 3-4 years of grocery experience.
  • A good understanding and track record in managing P&L and KPIs performance.
  • Capability and track record for project management.
  • Possess commercial acumen with ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
  • Great knowledge of food safety and health and safety compliance requirements.
  • Previous experience leading a team, including recruiting, training, and developing team members.
  • Excellent communication skills, both verbally and written.
  • Highly organized individual with exceptional attention to detail.
  • Tech-savvy and comfortable working with numbers and using data to inform decisions.
  • 'Can do, never give up' attitude.
  • Right to work in the UK.
  • Ability and willingness to travel between multiple locations regularly.

Estimated Salary: £50,000 - £65,000 per annum, depending on experience, plus benefits package.



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