Community and Advocacy Manager

4 weeks ago


London, Greater London, United Kingdom Figma Full time

Figma is a leading design and development platform that empowers teams to create and collaborate on innovative products. We are seeking a seasoned Community and Advocacy Manager to join our team in EMEA. This role will be responsible for leading our EMEA Advocate Team, setting the vision for our community strategy, and partnering with sales to optimize our advocacy engagement playbook.

Key Responsibilities:

  • Lead the EMEA Advocate Team: Manage a team of world-class design and developer advocates who help scale our community engagement, sales enablement, and content efforts in EMEA.
  • Set the EMEA Community Strategy: Develop a comprehensive community strategy targeting designers and developers, and formalize our playbook for scaling community in EMEA.
  • Partner with Sales: Collaborate with regional sales partners to optimize our advocacy engagement playbook and devise new ways to scale and manage related metrics.
  • Advocate for Users: Help improve internal processes to enable designer/developer advocates to bring together, synthesize, and share feedback to product teams in a repeatable way.
  • Motivate and Empower the Community: Maintain and build relationships with users in the community and identify ways to improve internal processes to track and measure community engagement.
  • Enable Figma Users at Scale: Prioritize, assign, and work with the team to deliver high-value 1:many content in partnership with regional marketing teams to support customers and the community.

Requirements:

  • 8-10 years of relevant work experience in community/advocacy/evangelism/product development.
  • 5+ years of leadership experience.
  • Strategic thought leader with an entrepreneurial mindset and ability to influence stakeholders.
  • Strong XFN skills, including leadership collaboration, communication, and presentation skills.
  • Experience working with product designers and/or developer audiences and knowledge of product development workflows.
  • Experience working in high-growth SaaS companies.
  • Figma expertise (real-world experience using it within a team is a plus).
  • Comfort level with up to 25% travel.

Preferred Qualifications:

  • A curious nature, with ease in building relationships.
  • A data-driven yet creative mind who likes bringing new ideas to existing projects and continuously pushes the team to try new things.
  • A love of bringing people together, working with people outside of your team and outside of the company, and figuring problems out together.

Figma is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where everyone can thrive.



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