Customer Advocacy Content Specialist

4 weeks ago

London, Greater London, United Kingdom GoCardless Full time

About the Role

The Customer Advocacy Team at GoCardless works with our UKI and International Groups to identify and nurture customers to share their stories and participate in customer-led engagements. We deliver value to customers, fostering long-term relationships and powering the production of customer advocacy content and events that drive growth and retention.

This role focuses on the Distribution of Customer Advocacy Content, Customer Advocacy Insights and Enablement, Customer Advocacy Measurement and Tool Management. You will also have the opportunity to produce customer stories and meet customers.

Key Responsibilities

  • Maximising the value of content across multiple channels and having the remit to be creative and bring new ideas and solutions to the team.
  • Owning the tool set for a team and learning new tech expertise as tools change.
  • Measuring impact through tracking KPIs, stakeholder feedback and event outcomes.
  • The opportunity to get involved/learn about all aspects of Customer Advocacy and work with agencies on written and video content production.

Requirements

  • Experience in a similar customer, marketing or communications role, ideally with a background in B2B content or customer advocacy.
  • A 'customer first' attitude and the ability to develop strong working relationships with a wide range of internal and external stakeholders.
  • Strong project management skills, excellent attention to detail, analytical and organisational skills.
  • Experience in creating impactful, on-brand content (particularly in slide format), sometimes to tight deadlines.

What We Offer

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
  • Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
  • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days ('GC Fridays')

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