Wellbeing Support Specialist

2 weeks ago


London, Greater London, United Kingdom The Academy of Contemporary Music (ACM) Full time
Job Summary

The Wellbeing Coordinator will provide high-quality wellbeing support to ACM's students by acting as the triage point between general and primary support, and specialist support from ACM's internal Coaches and Counsellors. This role is key part of the integrated services department as it ensures that ACM students who are vulnerable due to a difficulty with their mental health receive the support they need.

Key Responsibilities

Provide high-quality customer service through receiving and responding to student support requests in a timely manner (via all means of communication)
Schedule and deliver triage appointments with students to ascertain any needs for counselling or coaching
Act as a member of the Risk Intervention Committee
Monitor, in collaboration with the Risk Intervention Committee, the data containing student risk indicators to identify opportunities for intervention via targeted and specialist services
Attend open days to support prospective students and advise them on the wellbeing and mental health support available at ACM

Requirements

An undergraduate qualification or relevant professional experience
Excellent IT skills with particular proficiency in Excel/ Google Sheets
Experience in working within a student support setting
Hold a qualification, or have had training in safeguarding, mental health, wellbeing, or disabilities support
Understanding of higher education policy regarding safeguarding, and student support

About ACM

The Academy of Contemporary Music (ACM) is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

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