Wellbeing Counter Manager
3 weeks ago
Job Title: Counter Manager
We are seeking an experienced Counter Manager to join our team at NEOM Wellbeing. The successful candidate will have a passion for wellbeing and customer service, with a proven track record in managing a counter or store.
About the Role:
As a Counter Manager, you will be responsible for the day-to-day running of one of our counters in a department store setting. This will include driving forward sales, KPIs and company objectives, completing targets, rotas and weekly reports, and organising and supporting in-store and field events to promote NEOM as a brand.
Key Responsibilities:
- Manage a team of staff, providing training and education to ensure they have the skills and knowledge to deliver an exceptional customer experience.
- Develop and implement sales strategies to drive revenue growth and improve customer engagement.
- Monitor and report on sales performance, identifying areas for improvement and implementing changes to achieve targets.
- Collaborate with other teams to promote NEOM's brand and values, and to develop and implement initiatives to improve customer experience.
- Provide exceptional customer service, resolving customer complaints and issues in a professional and timely manner.
- Stay up-to-date with industry trends and developments, and share knowledge and best practices with the team.
Requirements:
To be successful in this role, you will need:
2 years minimum experience managing a counter or storePrevious people management experienceRetail experience within the health and beauty industryA genuine interest in wellbeing and a passion for customer serviceMeticulous attention to detail and the ability to work in a fast-paced environment.What We Offer:
We offer a competitive salary and benefits package, including:
TIME TO CHILL - 25 days holiday plus bank holidaysBIRTHDAY TREAT - Time off on your birthdayFLEXI TIME - Work in a way that fits around youWELLBEING TIME– take time off to recharge and resetNEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoyHEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.-
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