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Wellbeing Hub Manager

2 months ago


London, Greater London, United Kingdom NEOM Wellbeing Full time
About the Role

We are seeking an experienced and inspiring Wellbeing Hub manager to join our team at NEOM Wellbeing in Westfield White City. As a key member of our retail team, you will be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.

Key Responsibilities
  • Oversee all aspects of your store from stock management and operations to local commercial strategy and business planning.
  • Work closely with Marketing, Operations, and Sales and Education to drive forward sales, KPIs, and company objectives.
  • Recruit, develop, and mentor a team with a focus on training and education.
  • Provide the highest standard of NEOM Customer Experience in store to inspire wellbeing.
  • Proactively identify opportunities to contribute to the wellbeing of our people and planet, fundraise for our partnered charity, through in-store events and/or brand partnerships.
Requirements
  • At least 2 years' experience in managing a team, ideally in a standalone store environment.
  • Experience in the Health & Beauty Industry.
  • A passion for wellbeing.
  • A love of customer service and the ability to translate this to inspire colleagues.
  • Meticulous attention to detail.
  • Someone who thrives in a collaborative and supportive team.
  • Alignment with NEOM values with a keen interest in wellbeing.
  • Positive energy that will inspire others.
What We Offer
  • TIME TO CHILL - 25 days holiday plus bank holidays.
  • BIRTHDAY TREAT - Time off on your birthday.
  • WELLBEING TIME - take some time to recharge and reset.
  • NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy.
  • HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and mental health support.
  • DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts.