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Wellbeing Counter Manager

2 months ago


London, Greater London, United Kingdom NEOM Wellbeing Full time
About the Role

We are seeking an experienced Counter Manager to join our team at NEOM Wellbeing. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our wellbeing hubs across the UK and Ireland.

Key Responsibilities
  • Lead the day-to-day operations of our counters, ensuring a high standard of customer service and sales performance.
  • Develop and implement strategies to drive sales growth, improve customer engagement, and enhance the overall wellbeing experience.
  • Manage and motivate a team of retail staff, providing coaching, training, and development opportunities to ensure they have the skills and knowledge to deliver exceptional customer experiences.
  • Collaborate with cross-functional teams to promote NEOM Wellbeing's brand and values, and to identify opportunities to contribute to the wellbeing of our people and planet.
  • Proactively identify and address any operational issues, ensuring that our counters are running smoothly and efficiently.
Requirements
  • Minimum 2 years' experience in a retail management role, preferably in a wellbeing or health and beauty environment.
  • Proven track record of delivering sales growth, improving customer engagement, and enhancing the overall customer experience.
  • Excellent leadership and people management skills, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and partners.
  • Passion for wellbeing and customer service, with a genuine interest in promoting NEOM Wellbeing's brand and values.
What We Offer
  • A competitive salary and benefits package, including time off to recharge and reset, and a monthly product allowance.
  • The opportunity to work for a leading wellbeing company, with a strong commitment to promoting wellbeing and sustainability.
  • A collaborative and supportive team environment, with opportunities for professional development and growth.
  • A chance to make a real difference in the lives of our customers and communities, and to contribute to the wellbeing of our people and planet.