Senior Operations Sales Executive

5 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled Senior Operations Sales Executive to join our Customer and Retail Care department. As a key member of our team, you will be responsible for delivering exceptional service to our UK consumers and retailers, driving sales growth, and ensuring compliance with our in-store standards.

Key Responsibilities
  • Lead the Operational Sales Team to achieve sales growth and in-store standards across our Retail estate
  • Implement campaigns to deliver maximum benefit to good causes and customer operations
  • Monitor team performance and implement improvements to drive productivity and efficiency
  • Ensure all agreed departmental KPIs are achieved
  • Drive continuous improvement plans to increase sales and manage operational processes
Requirements
  • Experience in using Google suite and MS applications, as well as analysing and interpreting data to manage operational and CSA performance
  • Previous experience of using SAP and/or other business systems/databases
  • Previous experience of working with customer-facing teams or in a customer services environment
  • Demonstrable specialised knowledge/skills in a customer contact area
  • Ability to plan and prioritise multiple activities
  • Ability to manage and allocate workflow
  • Is aware of the commercial impact of own decisions/actions
  • Good problem-solving skills with experience of resolving complex problems
  • Excellent interpersonal skills
What We Offer
  • 26 days paid leave (plus bank holidays)
  • Annual bonus scheme
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: we'll match your contribution up to 8.5%
  • Single Private Health Cover
  • £500 Wellness Allowance
  • Income Protection
  • Enhanced parental leave (maternity and paternity)
  • Eye Care, Dental and Cycle To Work schemes

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