Senior Executive

2 weeks ago


Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled Senior Executive to join our Operations Sales Team at Allwyn UK. As a key member of our team, you will play a critical role in driving sales growth and ensuring compliance with our in-store standards.

Key Responsibilities
  • Support sales growth and in-store standards across our Retail estate through excellent Retailer service and management of the Operational Sales team.
  • Implement OST campaigns to deliver maximum benefit to good causes and customer operations.
  • Monitor team performance and implement improvements to achieve departmental KPIs.
  • Drive continuous improvement plans focusing on areas that increase sales and manage operational processes.
  • Manage and resolve complaints, escalating them where necessary.
Requirements
  • Experience in using Google suite and MS applications, as well as analysing and interpreting data to manage operational and CSA performance.
  • Previous experience of using SAP and/or other business systems/databases.
  • Previous experience of working with customer-facing teams or in a customer services environment.
  • Demonstrable specialised knowledge/skills in a customer contact area.
  • Ability to plan and prioritise multiple activities.
  • Ability to manage and allocate workflow.
What We Offer
  • 26 days paid leave (plus bank holidays)
  • Annual bonus scheme
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: we'll match your contribution up to 8.5%
  • Single Private Health Cover
  • £500 Wellness Allowance
  • Income Protection
  • Enhanced parental leave (maternity and paternity)
  • Eye Care, Dental and Cycle To Work schemes


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