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Transform the National Lottery experience and drive change for the greater good as part of our innovative team at Allwyn UK.
About Us:We are Allwyn UK, a leading lottery operator with a strong presence in multiple countries. Our mission is to create a better lottery experience through cutting-edge technologies and player protection frameworks.
We're committed to making lotteries better, and our employment decisions are based on business needs, job requirements, and individual qualifications.
Role Purpose:- The Customer and Retail Care department delivers exceptional service to our UK consumers and retailers, meeting agreed service performance targets.
- The Operational Sales Team makes outbound calls to Retailers, following our Retail contact strategy.
- Support sales growth and in-store standards across our Retail estate through excellent Retailer service and team management.
- Monitor team performance and implement improvements to maximize returns to good causes.
- Drive continuous improvement plans to increase sales and enhance operational processes.
- Manage and resolve complaints, escalating them when necessary and implementing improvement actions.
- Assist with presenting service reviews to internal stakeholders and clients to increase sales.
- Guide and coach the team to maximize sales per terminal.
As part of our preparations to transform the National Lottery, you'll have the opportunity to shape the future of the industry. Join our journey and help us create a new experience for the National Lottery.
