Senior Operations Manager

3 weeks ago


Watford, Hertfordshire, United Kingdom Five Guys Full time
Job Summary

As a Senior Operations Manager at Five Guys, you will be responsible for leading a team of Shift Managers and Crew members to deliver exceptional customer experiences. Your primary goal will be to ensure every customer is delighted with their order and their Five Guys experience. You will be hands-on, working with the team on the line and on the floor with customers, and will be responsible for supporting your General Manager and delivering store results. You will also have full ownership of your P&L, driving sales while controlling costs, and will be responsible for running smooth day-to-day operations and thinking about long-term plans. You will lead by example, always embodying our values of Competitive, Enthusiastic, Family, Get It Done, and Integrity. You will also develop your team to ensure there is a strong talent pipeline for future growth within the company.

Key Responsibilities

Responsible for Shift Managers and Crew members
Supporting the delivery of perfect burgers and fries
Providing an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun
Ensuring every customer is delighted with their order and their Five Guys experience
Leading from the front, you will be hands-on working with the team on the line and on the floor with customers
Responsible for supporting your General Manager and delivering store results
Having full ownership of your P&L, which means you will need to drive sales while controlling costs
Running smooth day-to-day operations, thinking about long-term plans
Always leading with our values
Developing your team to ensure there is a strong talent pipeline

Career Opportunities

If you are ambitious and want to grow, we can provide you with support and the right tools to build a career with us. Your next step could be a Deputy General Manager or General Manager, leading to a future as an Area Trainer, District Manager, or a role in the Support Office. Five Guys isn't just a job – it can be a career.
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