Senior Operations Sales Executive
1 month ago
We are seeking a highly skilled and experienced Senior Operations Sales Executive to join our Customer and Retail Care department. As a key member of our team, you will be responsible for delivering exceptional service to our UK consumers and retailers, driving sales growth, and ensuring compliance with our in-store standards.
Key Responsibilities- Lead the Operational Sales Team to achieve sales growth and in-store standards across our Retail estate
- Develop and implement campaigns to deliver maximum benefit to good causes and customer operations
- Monitor team performance and implement improvements to drive productivity and efficiency
- Ensure all agreed departmental KPIs are achieved
- Drive continuous improvement plans to increase sales and manage operational processes
- Experience in using Google suite and MS applications, as well as analysing and interpreting data to manage operational and CSA performance
- Previous experience of using SAP and/or other business systems/databases
- Previous experience of working with customer-facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact area
- Ability to plan and prioritise multiple activities
- Ability to manage and allocate workflow
- Is aware of the commercial impact of own decisions/actions
- Good problem-solving skills with experience of resolving complex problems
- Excellent interpersonal skills
- 26 days paid leave (plus bank holidays)
- Annual bonus scheme
- 2 x Life Days
- 4 x Salary of Life Insurance
- Pension: we'll match your contribution up to 8.5%
- Single Private Health Cover
- £500 Wellness Allowance
- Income Protection
- Enhanced parental leave (maternity and paternity)
- Eye Care, Dental, and Cycle To Work schemes
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