Senior Sales Operations Manager

3 days ago


Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full time
Operations Sales Team Senior Executive

Transform the National Lottery experience and drive change for the greater good by joining our journey to create a new experience for the National Lottery.

About Us:

We are Allwyn UK, a leading lottery operator with a strong presence in multiple markets. Our team has developed innovative technologies and player protection frameworks, and we're committed to making lotteries better.

Role Purpose:
  1. The Customer and Retail Care department delivers exceptional service to our UK consumers and retailers, meeting agreed service performance targets.
  2. The Operational Sales Team makes outbound calls to Retailers, supporting sales growth and in-store standards across our Retail estate.
  3. Drive continuous improvement plans to increase sales and manage operational processes and working practices.
  4. Manage and resolve complaints, escalating them where necessary and implementing improvement actions.
  5. Assist with presenting service reviews to internal stakeholders, working together to increase sales.
  6. Guide and coach the team to maximize sales per terminal.

Our preparations to transform the National Lottery will be a groundbreaking project in the lottery industry. Join us to shape the future of the National Lottery and make a lasting impact.



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