Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Consultant to join CV Library, a successful Technology company based in Newcastle.
This is a permanent position that requires excellent communication and organisational skills, as well as experience in troubleshooting and technical support. The ideal candidate will be able to adapt to a fast-paced environment, work effectively in a team, and provide exceptional customer service.
- Main Responsibilities:
- • Deliver exceptional customer service standards, demonstrating empathy and understanding of customers' needs.
- • Provide timely and effective technical support, resolving issues efficiently and professionally.
- • Collaborate with the team to share knowledge, ideas, and best practices, driving continuous improvement and growth.
- • Adapt communication style to suit individual customers, ensuring a positive and engaging experience.
About You:
- • Proven ability to troubleshoot complex technical issues and provide effective solutions.
- • Excellent organisational and time management skills, with a focus on prioritising tasks and meeting deadlines.
- • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- • Desire to learn and grow within the company, with a willingness to take on new challenges and responsibilities.
Working Conditions:
- • Hybrid working available, with flexibility to work from home or in the office.
- • Permanent position with opportunities for career advancement.
- • Collaborative and dynamic team environment, with regular feedback and coaching.
What We Offer:
- • Competitive salary: £28,000 - £38,000 per annum, depending on experience.
- • Comprehensive training and development program, with opportunities for certification and professional growth.
- • Collaborative and supportive team environment, with a focus on employee well-being and satisfaction.
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