Technical Support Specialist

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV Library Full time

We are recruiting for an experienced Technical Support Specialist to join our team at CV Library. The successful candidate will be responsible for providing technical support to our clients' EPOS systems in retail stores across the UK.

About the Role:

This is an exciting opportunity for a skilled technician to work with our clients' EPOS systems and provide expert technical support. As a Technical Support Specialist, you will be responsible for installing, maintaining and repairing EPOS systems in retail stores.

Salary: £134.46 per day (umbrella)

Overtime rates:

  1. £22.41 per hour (umbrella) - Monday to Saturday
  2. £29.88 per hour (umbrella) - Sundays and Bank holidays
  3. £2.00 per hour (umbrella) - Standby hourly rate Monday to Saturday
  4. £3.00 per hour (umbrella) - Standby hourly rate Sunday

A typical day will involve working from 8am to 6pm with a one-hour break in between. There is also a 1 in 3 on-call weekly rota which means in a 3-week period you will be on call one of those weeks.

Job Description:

  • Install, maintain and repair EPOS systems in retail stores
  • Perform troubleshooting and diagnose faults with EPOS systems
  • Provide excellent customer service to retail store staff and management

Required Skills and Qualifications:

  • Proven track record of working with EPOS systems
  • Excellent technical skills
  • Good communication skills
  • Ability to work well under pressure

Benefits:

  • A competitive salary of £134.46 per day (umbrella)
  • The opportunity to work with a leading company in the EPOS industry
  • Overtime opportunities available


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