Technical Support Specialist

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full time
Role Overview
MTrec Ltd Commercial is seeking an experienced Techncial Support Specialist to join their team on a permanent basis. The ideal candidate will have excellent communication and organisational skills, with the ability to adapt to a fast-paced environment.

The role involves providing exceptional customer service, troubleshooting technical issues, and working collaboratively with a team to achieve business goals. If you are motivated by delivering outstanding results and are passionate about customer satisfaction, please read on to learn more about this exciting opportunity.

About the Role
This is a fantastic opportunity for a skilled Technical Support Specialist to join MTrec Ltd Commercial's team. As a key member of the team, you will be responsible for:
* Providing timely and effective technical support to customers
* Troubleshooting complex technical issues and resolving problems efficiently
* Collaborating with colleagues to identify areas for improvement and implementing changes to enhance the customer experience
* Maintaining accurate records and reporting any issues or concerns to management

In return, you will receive a competitive salary of £35,000 per annum, hybrid working arrangements, and opportunities for professional development and growth.

Your Skills and Qualifications
To succeed in this role, you will need to possess the following skills and qualifications:
* Excellent communication and organisational skills
* Strong problem-solving abilities and attention to detail
* Ability to work effectively in a team environment and collaborate with colleagues
* Basic knowledge of IT systems and software applications
* Previous experience in a customer-facing role, preferably in a technical support capacity

If you are interested in this exciting opportunity, please submit your application today



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