Financial Services Compliance Specialist

4 days ago


London, Greater London, United Kingdom MERJE Ltd Full time

Role Overview

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As a Financial Services Compliance Specialist, you will play a crucial role in managing and resolving client complaints, ensuring regulatory compliance, and contributing to process improvements.

This is an exciting opportunity to join a central compliance team at MERJE Ltd, managing complaints across multiple entities and liaising with regulatory bodies.

The company offers a dynamic environment for professionals looking to advance their careers in the financial sector.

  1. Handle and investigate complaints across multiple entities
  2. Draft final response letters to clients in line with regulatory expectations
  3. Liaise with the Financial Ombudsman Service (FOS) and PI insurers
  4. Conduct root cause analysis and provide feedback to improve processes
  5. Prepare monthly reports for internal committees

Required Knowledge and Experience:

  • Extensive experience in complaints handling, preferably in a similar firm
  • Strong knowledge of independent financial advice products and services
  • Excellent time management skills and ability to handle competing priorities
  • Team player with the ability to work independently
  • Diploma in Regulated Financial Planning (CII / CISI) or Diploma in Governance, Risk & Compliance

Salary: £45,000



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