Home Ownership Officer

5 days ago

Epsom, United Kingdom Graham Rose Full time
About the Role

We are seeking a highly skilled and experienced Home Ownership Officer to join our team at Graham Rose. As a Home Ownership Officer, you will play a crucial role in providing a professional housing management service to our clients expanding homeownership portfolio.

Key Responsibilities
  • Support the Homeownership Manager and Team Leader in ensuring obligations of the leases/transfers and statutory obligations of the applicable Acts are met.
  • Be the first point of contact for shared owners, leaseholders, and freeholders, advising and dealing with queries regarding the homeownership housing/estate management service.
  • Ensure the client's leasehold/homeownership policies and procedures are adhered to.
  • Support the Team Leader and Homeownership Manager with the setting of service charges, the administration process for collection, and the recovery of rent and service charge arrears.
  • Undertake estate and home visits as and when required.
  • Carry out leasehold Section 20 consultation by working with other departments, in particular with Finance, Asset Investment, Development, and Contracts & Compliance.
  • Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
  • Process lease extensions in line with the client's procedure, liaising with valuers and solicitors.
  • Process shared ownership sub-letting requests in line with the client's procedure.
  • Assist in the setting of sinking funds, ground rents, service charge budgets, and accounts.
  • Liaise with different departments as required in relation to building insurance claims from leaseholders.
  • Be aware of and promote best practice in leasehold management.
  • Deal with Complaints in line with the company policy.
Requirements
  • Full UK Driving License and access to a vehicle.
  • GCSE or equivalent education.
  • Competent user of Microsoft Office packages.
  • Experience of leasehold and/or shared ownership housing.
  • Experience in conducting surveys.
  • Demonstrable achievements in improving services for customers.
  • Demonstrable experience of organising and prioritising a busy workload.
  • A good understanding of relevant statutory legislation.
  • Excellent interpersonal skills, including the ability to influence and persuade.
  • Able to demonstrate a proactive approach to resolving problems.
  • Excellent numerical and analytical skills.
  • Proven ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately.
  • Independent ability to analyse information and data logically and reach sound conclusions.
  • Excellent written and verbal communication skills, communicating professionally, projecting a positive impact on recipients.
Benefits
  • Contributory pension scheme with 4% to 10% matched contributions.
  • Hybrid working.
  • Free onsite car parking.
  • Life assurance of 4x annual salary (Terms and Conditions apply).
  • 30 days annual leave in addition to bank holidays.
  • Two volunteer days per year.
  • Employee assistance programme (24/7 telephone advice, information portal, and face-to-face counselling sessions).
  • Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
  • Extensive annual Staff Wellbeing programme.
  • Enhanced maternity, paternity, and shared parental leave provision.
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology, etc.).
  • Annual flu vaccinations.
  • Access to an extensive range of corporate discounts on shopping, travel, and days out.
  • Social events, including lunchtime walking, rounders, and festive Fridays.
  • Travel loan.

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