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Home Ownership Team Leader

2 months ago

Epsom, United Kingdom Graham Rose Full time

Home Ownership Team Leader - Surrey - Flexible Working (Home / Office) - Client Side with Excellent Benefits - Social Housing Experience - £36,200 pa - 35 hours pw - 38 days holiday (30 + bank 8 holidays) - Generous Pension Scheme - Life Assurance 4 x annual salary - Leading Employee Assistance Programme - Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) - Compassionate Employer - Permanent Position - Job Security with Career Progression opportunities.

Working with a company that is a registered charity, who genuinely cares about it's people, duties for the position of Home Ownership Team Leader in Surrey include leading a small team of Home Ownership Officers and an Administrator for a prestigious Social Housing Provider in Surrey. The Homeownership Team Leader will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator. Providing a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met.

Additional duties for the position of Home Ownership Team Leader in Surrey include:

* Line manage and provide guidance on the day-to-day activities of the Surrey Homeownership Team.

* Carry out regular 1-1’s and performance appraisals.

* Monitor performance and where necessary, put plans in place to improve performance.

* Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes.

* Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice.

* Monitor the housing/estate management service for shared owners, leaseholders, and freeholders.

* Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.

* Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder’s preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.

* Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.

* Monitor the quality of leasehold services provided by the company particularly regarding estate services.

* Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.

* Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.

* To provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required.

* Be aware of and promote best practice in leasehold management.

To apply for the position of Home Ownership Team Leader in Surrey you should have a Full UK Driving License, access to a car and have some or most of the following skills & experience:

* Experience of managing leasehold or shared ownership housing.

* Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services.

* Experience of managing or leading a team.

* Demonstrable ability to build and sustain effective external networks.

* Excellent interpersonal skills including the ability to influence and persuade.

* Problem solving skills and experience.

* Demonstrates resilience in pressured and stressful situations.

* The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive improvement.

* Able to analyse information and data logically and reach sound conclusions.

* Excellent written and verbal communication skills.

* A personal commitment to a culture that emphasises continuous improvement through staff development and personal growth.

* The ability to interact and build productive relationships internally and externally.

Benefits for the position of Home Ownership Team Leader in Surrey include but are not limited to:

Contributory pension scheme 4% to 10% matched contributions

Hybrid working

Free onsite car parking

Life assurance of 4x annual salary (Terms and Conditions apply)

30 days annual leave in addition to bank holidays

Two volunteer days per year

Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

Extensive annual Staff Wellbeing programme

Enhanced maternity, paternity, and shared parental leave provision

Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

Annual flu vaccinations

Access to an extensive range of corporate discounts on shopping, travel & days out

Social events, including lunchtime walking, rounders, festive Fridays

Travel loan

This is a unique opportunity for an Home Ownership Team Leader in Surrey to join an organisation that genuinely cares for people, and also offers some of the best benefits in the industry. So if it is of interest, don't delay and apply today

* Graham Rose is an employment business acting on behalf of our client