Customer Service Representative

2 days ago


Wirral, United Kingdom Beauparc Full time

Beauparc, a leading independent provider of commercial waste services, is seeking a Customer Service Representative to join their team. The successful candidate will be responsible for ensuring all incoming calls are dealt with efficiently and professionally, strengthening customer relationships, and enhancing the overall customer experience.

The ideal candidate will possess prior experience within a customer services environment, excellent telephone manner, and strong communication skills. Additionally, they should be conversant in Microsoft Office applications, have good written and oral skills, and be able to deal with people at all levels. A confident and professional demeanor is essential for this role.

The salary for this position is estimated to be around £28,000 - £35,000 per annum, depending on experience. If you are a motivated individual who is passionate about delivering exceptional customer service, please submit your application.

Key Responsibilities:

  • To ensure all incoming telephone calls are dealt with efficiently and professionally
  • To log all customer communications on the CRM System
  • To discuss and complete contractual amendments for customers relating to changes in services
  • To work with internal departments in resolving customer queries
  • To help design, implementation, and maintenance of comprehensive policies and procedures
  • To introduce call plans to all bronze customers (below £10k)
  • To help increase cross-selling opportunities to engage the customer base

Skills and Qualifications:

  • Prior experience within a customer services environment
  • Excellent telephone manner and extremely customer-focussed
  • Strong communicator
  • Conversant in Microsoft Office applications
  • Good level of written and oral skills
  • Able to deal with people at all levels
  • Well presented with a confident and professional manner
  • Possess initiative and a can-do attitude


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