Customer Service Apprentice

5 months ago


Wirral, United Kingdom Intec Business Colleges Full time

**EINHELL UK LTD**

**Annual wage**

£19,987.50 a year

These roles are entry points into Einhell UK with a potential to develop within customer service and within the company once the training scheme has successfully been completed

**Working week**

Monday - Thursday, 08:45 - 17:30 and Friday, 08:45 - 15:15

Total hours per week: 37.5 hours a week

**What will the apprentice be doing?**

This role collates a wide range of tasks and responsibilities and no two days are the same.

An example of your responsibilities will be:

- Inputting and processing new customer warranty claims
- Arranging customer collections and returns
- Ordering spare parts for products under warranty
- Be interested in working within a fast-paced customer service department
- Have strong organisational skills and work to a high standard of accuracy
- Be a people person who thrives within a team
- Be able to work on your own initiative and able to solve problems independently

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Training will be delivered remotely via teams, zoom or weblink with your tutor monthly

**What is the expected career progression after this apprenticeship?**
- These roles are entry points into Einhell UK with a potential to develop within customer service and within the company once the training scheme has successfully been completed.

**Requirements and prospects Desired skills and personal qualities**
- Communication skills

**Qualifications**
- GCSE or equivalent English and Math (Grade A*-B / 5-9*) essential

**Things to consider**
- IT skills
- Attention to detail
- Customer care skills
- Initiative

**About the employer**

Einhell is a leading manufacturer of state-of-the-art tools and equipment for the house and garden. From its headquarters in Landau/Isar (Bavaria), the internationally successful company has continuously expanded its innovative rechargeable battery platform Power X-Change and is now the market leader in the area of cordless tools and garden equipment. For many years Einhell has set new standards in terms of endurance, performance, and safety. Einhell customers appreciate the freedom of cordless operation for all their DIY projects, as well as the excellent value for money that Einhell products represent and the first-class customer service offered by the company.

**Employer**

EINHELL UK LTD

**Address**
- UNIT 10
- CHAMPIONS BUSINESS PARK
- ARROWE BROOK ROAD
- WIRRAL
- CH49 0AB

**Contact**

Tracey Chaplin

01788575090

**Job Types**: Full-time, Temp to perm, Apprenticeship
Contract length: 17 months

**Salary**: £6.97 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: EINHELL UK LTD



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