Customer Service Advisor

2 weeks ago

Wirral, United Kingdom NHS Professionals Full time

**About The Role**:
**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**

**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**

**We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)**

**Location - Wirral University Teaching Hospital & The Clatterbridge Cancer Centre Liverpool**
**Full-Time 37.5 Hours per Week**
**£23,310 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

**In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of**:
**Annual Leave **- We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year
**Employee Discount Schemes** - You’ll have access to a range of exclusive benefits such as the **Blue Light Card** which provides members with access to over 15,000 discounts online and on the high street And **Beat **a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
**Star of the Month** - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.
**Employee Referral Scheme** - You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
- Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
- Customer service experience in an environment where delighting the customer is the core focus
- Administration experience
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- Proactive approach to relationships and trouble shooting
- Ability to manage time and workload effectively
- Prioritising conflicting workloads

**About Us**:
**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

  • Customer Service Advisor

    1 month ago

    Wirral, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Wirral, Birkenhead, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    4 weeks ago

    Wirral, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Birkenhead, Merseyside, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    4 weeks ago

    Wirral, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Wirral, Birkenhead, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    1 week ago

    Wirral, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    3 weeks ago

    Wirral, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Wirral, Birkenhead, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Advisor

    1 month ago

    Wirral, United Kingdom Jones & Chapman Full time

    Customer Service Advisor We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX. As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. ...

  • Customer Service Advisor

    3 weeks ago

    Wirral, United Kingdom Jones & Chapman Full time

    Customer Service Advisor We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX. As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. ...

  • Customer Service Advisor

    3 weeks ago

    Wirral, United Kingdom Recruit Right Full time

    **Job Title**:Customer Service Advisor **Salary**:£20725.38 **Location**:Cheshire Oaks Our client is on the lookout for an experienced customer service advisor to join their fast growing team. As a member of the customer service team, you will be involved in liaising between clients and service providers (law firms, lenders, and brokers) and provide the...

  • Customer Service Advisor

    2 weeks ago

    Wirral, United Kingdom Adecco Full time

    **As a Customer Service Advisor you will be the first point of contact for customers. Main duties would involve responding to customer queries and administrative support to the sales team whilst providing an excellent customer experience.** **This is an amazing opportunity for someone with experience within customer service field, and who is looking for...

  • Customer Service Advisor

    4 weeks ago

    Wirral, United Kingdom Smylies Full time

    One of the UK’s leading exporters of food and drink produce, exporting an exceptional product range to businesses worldwide is currently on the look-out for a Commercial Manager to join our team. **Job Purpose**:Customer Service Advisors is responsible for providing first point of contact resolution to customers through all access channels for all...

  • Customer Service Advisor

    7 days ago

    Wirral, United Kingdom Bridge of Hope Full time

    **The Recruitment Co are recruiting on behalf of our well established client based in Bromborough.**: Our client is looking to appoint an experienced Customer Service Advisor to work within their busy team to help assist with incoming sales enquiries and drive business opportunities. **Salary**: £23,000 - £28,000 per annum (DOE) **Responsibilities of the...

  • Customer Service Advisor

    5 days ago

    Wirral, United Kingdom Beam Recruit Full time

    Customer Service Advisor * £23-24k * Wirral- Free Parking * Competitive Benefits PackageCompany CultureThis is a great opportunity to join a growing and established organisation with a strong presence across the UK. They offer a supportive and friendly team environment reporting into an experienced manager. They have a reputation for excellence in their...

  • Customer Service Advisor

    3 weeks ago

    Wirral, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor - part time to join a well-established Pensions provider, based in the Wirral. You will be working within the Pensions team, speaking to existing customers, advising them on any queries. **Client Details** Our client are a well-established Pensions provider based in the Wirral, they are currently going...

  • Customer Service Advisor

    4 days ago

    Wirral, United Kingdom Beam Recruit Full time

    Customer Service Advisor * £23-24k * Wirral- Free Parking * Competitive Benefits PackageCompany CultureThis is a great opportunity to join a growing and established organisation with a strong presence across the UK. They offer a supportive and friendly team environment reporting into an experienced manager. They have a reputation for excellence in their...

  • Customer Service Advisor

    2 weeks ago

    Wirral, United Kingdom Connells Group Full time

    Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our **Customer Service Advisors **provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations. **You will be responsible...

  • Customer Service Advisor

    5 days ago

    Wirral, United Kingdom Beam Recruit Full time

    Customer Service Advisor £23-24k Wirral- Free Parking Competitive Benefits Package Company Culture This is a great opportunity to join a growing and established organisation with a strong presence across the UK. They offer a supportive and friendly team environment reporting into an experienced manager. They have a reputation for excellence in their...

  • Customer Service Advisor

    4 weeks ago

    Wirral, United Kingdom Reed Legal Full time

    This role is to work for one of the leading providers of insurance and legal services who are based in Merseyside.Focus is always on the customer and ensuring their claims journey consistently exceeds expectation. **Job purpose**: As a Customer Service Advisor, you will be the first point of contact for our customers who have suffered a loss following an...

  • Customer Service/sales Advisor

    2 weeks ago

    Wirral, United Kingdom Spire Healthcare Full time

    **Private Patient Sales Advisor | Wirral | Full-time | Permanent | 37.5 hours | 22,327 per annum** Spire Murrayfield Hospital, Wirral has an exciting opportunity for a Customer Service/Sales advisor to join our team on a full-time, permanent basis. Spire Murrayfield Hospital is a state-of-the-art private hospital. We offer fast access to consultations with...

  • Customer Service Technical Advisor

    3 weeks ago

    Wirral, United Kingdom Punch Technology Limited Full time

    Our company is seeking an experienced Technical Customer Service Advisor to help our team respond to all client enquiries in a timely and professional manner. This role requies you to provide first and second line support to ensure the needs of our clients are met at all times. **Responsibilities**: - Receive and handle customer enquiries. - Provide...

  • Optical Customer Service Advisor

    4 weeks ago

    Wirral, United Kingdom Fashion Specs Direct Ltd., ta Spex4less Full time

    An opportunity has arisen for a unique position for an experienced Customer Services Advisor for one of the UK's leading online prescription glasses providers. **Essential Criteria**: - Excellent organisational and multi-tasking skills. - Outstanding communication and interpersonal abilities. - Handling customer complaints/issues. - Effective working...