Service Desk Analyst

2 weeks ago


Huddersfield, Kirklees, United Kingdom Arqiva Full time

We are seeking a highly skilled Service Desk Analyst to join our team in Huddersfield.

Job Description

This role requires strong analytical skills and experience in providing first-line support to customers.

The successful candidate will be responsible for managing incidents, escalating complex issues to higher-level teams and providing timely updates to customers.

Arqiva offers a competitive salary of up to £30,000, plus a range of benefits including private medical insurance and 25 days annual leave.

Requirements
  • Understanding of ITIL best practice
  • Effective communications skills, face to face, telephone and written
  • Experience carrying out system/process testing
  • Evidence of customer service skills training/certifications
About the Company

Arqiva is a leading provider of media and telecommunications services, with a strong presence in the UK and Ireland.

We are committed to delivering exceptional customer service and have a proven track record of innovation and excellence.

We offer a range of career opportunities across our business, including roles in customer support, technical services and project management.



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