Service Desk Team Member

4 weeks ago


Huddersfield, Kirklees, United Kingdom Arqiva Full time

About the Position

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We are seeking a highly motivated Service Desk Team Member to join our team at Arqiva. As a key member of our Service Desk, you will be responsible for delivering first-line support for our national smart metering communications network.

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The successful candidate will have a strong understanding of ITIL best practices and excellent communication skills. They will be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

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Responsibilities

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  • Log all issues and requests through service management tools, ensuring customer requirements are clearly stated.
  • Interface with external customers, internal resolver groups, internal support functions, and 3rd party suppliers to carry out effective communication and speedy resolution for incidents and requests.
  • Undertake Business Process Testing and produce working instructions for new services.

What We Offer

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  • A salary of £30,000 per annum.
  • A comprehensive benefits package, including private medical insurance, 25 days annual leave, and access to our flexible benefits program.
  • Ongoing training and development opportunities to support City & Guilds certifications.


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