HR Systems Administrator
4 weeks ago
Key Responsibilities
- Setting up and deactivating system user accounts ensuring HR data governance is always adhered to.
- Managing the HR systems inbox, escalating issues to Tier 2 support when required and ensuring customers are informed of progress.
- Conducting analysis of Tier 1 system errors, developing and maintaining a log of any known issues and developing support crib sheets to support our customers.
- Developing ad-hoc report templates to support customer needs.
- Providing support to our customers within HR and the wider business functions to ensure that they can fulfill their role within the system and obtain support when required.
- Running and distributing interfaces of HR dependent systems where automation is not possible.
- Adhering to resolution times to HR System SLA's.
- Providing data collation and transformation to support project tasks.
- Liaising with all areas of HR, ensuring customers know what services and support we provide and gaining knowledge/feedback from them to support the resolution of issues.
- Demonstrating understanding of the systems landscape, what the dependencies are and how they support HR and cross-functionally with the wider business.
- Understanding the role of the Systems Team and how this fits into the HR function and supports their business objectives.
- Being the first point of contact within the HR Systems team to ensure report requests are channeled correctly and ambiguity is removed.
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