Emotional Support Specialist

4 weeks ago


Manchester, United Kingdom Lloyds Banking Group Full time
About Our Team

We are committed to creating a values-led culture that reflects the diversity of our customers and communities. As a member of our team, you will be part of a dynamic and inclusive environment that values equality, diversity, and inclusion.

We welcome applications from under-represented groups and are disability confident. If you require reasonable adjustments to our recruitment processes, please let us know.

In return for your hard work and dedication, we offer a comprehensive benefits package, including a competitive salary, generous pension contributions, and a range of wellbeing initiatives.

About Our Role

As an Emotional Support Specialist, you will play a critical role in supporting vulnerable customers and delivering exceptional customer service. Your primary responsibilities will include:

  • Providing emotional support and guidance to customers experiencing difficult times
  • Addressing customer concerns and resolving issues in a timely and effective manner
  • Building rapport with customers and establishing trust
  • Delivering personalized solutions to meet customers' needs

You will receive comprehensive training and support to ensure your success in this role. We are committed to your growth and development, offering ongoing opportunities for learning and progression.



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