Maintenance Operations Coordinator
1 month ago
The Maintenance & Repairs Coordinator will assist in managing and coordinating the reactive repair requirements of our clients' properties.
Key Responsibilities
To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email.
Log all reported Issues onto our in-house Fix Flo system.
Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI's.
Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard.
Chase above where needed to ensure they meet our issued KPI's.
Work with finance team to ensure matchup between Issue References and PO's.
Assist to manage awarded project works from instruction to practical completion.
Ensuring complaints are escalated to the appropriate manager.
Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements also MYSHON senior management team.
First point of contact for third party vendors regarding operational issues.
Must have leadership qualities and experience.
Must have excellent customer service skills.
Must have experience in a busy helpdesk/call centre environment.
Must be proficient in Microsoft Office (especially Excel and Outlook)
Knowledge of property services/facilities management preferred, but not essential.
Any trades experience a bonus.
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