Senior Field Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Field Operations Manager to join our team at Sharpsmart UK. As a key member of our regional team, you will be responsible for providing exceptional service delivery to our healthcare contracts in the northern region.
Key Responsibilities:
- Lead the planning and forecasting of service requirements for new and existing business.
- Project manage the installation and ongoing maintenance of Sharpsmart services.
- Manage stock management cases through root cause analysis and corrective action.
- Coordinate on-site logistics, scheduling, and training.
- Analyse and implement stock optimisation strategies to improve contract efficiencies.
- Provide customer familiarisation and handover training of contracts.
- Offer on-site and remote customer support for routine maintenance and future customer requirements.
Candidate Profile:
- Minimum of 2 years' experience in a customer-facing service provision role.
- Full UK driving licence.
- Strong project management skills.
- Excellent problem-solving ability.
- A flexible approach to work and a willingness to go the extra mile to exceed customer expectations.
- Excellent communication skills (verbal, written, listening).
- Proficiency in MS programmes (Excel, Word, PowerPoint).
- Understanding of the healthcare industry.
- Proof of qualifications.
- References from former employers and key customers.
- Employment will be subject to a DBS check (Standard).
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