Senior Field Operations Manager

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Sharpsmart UK Full time
Job Overview

We are seeking a highly skilled and experienced Field Operations Manager to join our team at Sharpsmart UK. As a key member of our regional team, you will be responsible for providing exceptional service delivery to our healthcare contracts in the northern region.

Key Responsibilities:

  • Lead the planning and forecasting of service requirements for new and existing business.
  • Project manage the installation and ongoing maintenance of Sharpsmart services.
  • Manage stock management cases through root cause analysis and corrective action.
  • Coordinate on-site logistics, scheduling, and training.
  • Analyse and implement stock optimisation strategies to improve contract efficiencies.
  • Provide customer familiarisation and handover training of contracts.
  • Offer on-site and remote customer support for routine maintenance and future customer requirements.

Candidate Profile:

  • Minimum of 2 years' experience in a customer-facing service provision role.
  • Full UK driving licence.
  • Strong project management skills.
  • Excellent problem-solving ability.
  • A flexible approach to work and a willingness to go the extra mile to exceed customer expectations.
  • Excellent communication skills (verbal, written, listening).
  • Proficiency in MS programmes (Excel, Word, PowerPoint).
  • Understanding of the healthcare industry.
  • Proof of qualifications.
  • References from former employers and key customers.
  • Employment will be subject to a DBS check (Standard).


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