Senior Operations Manager
3 weeks ago
Marmion is seeking an experienced Senior Operations Manager to join our leadership team. As a key member, you will be responsible for managing and resolving daily operational challenges across two sites.
Key Responsibilities- Leadership and Team Management: Foster a positive and collaborative work environment by setting the tone for the practice's culture.
- Operational Oversight: Utilize the HSBC Mentor legal advisory platform for guidance on complex HR processes and policies.
- Patient Complaint Resolution: Work effectively with staff and patients to ensure prompt resolution.
- Staff Management: Manage surgery timetables, staff duty rotas, holiday coverage, and staff sickness or absenteeism.
- Recruitment and Training: Manage staff recruitment, including personnel contracts, and maintain staff training records.
- Health and Safety: Lead the management of Health & Safety protocols, ensuring adherence to best practices and regulatory standards.
- IT and Technical Systems: Ensure the smooth running of the practice by working with external providers to maintain and manage technical systems.
- Leadership Experience: Demonstrable experience in leading, managing, and motivating staff across different teams.
- Problem-Solving Skills: Strong skills in handling conflict and resolving problems.
- Communication and Interpersonal Skills: Excellent verbal and written communication abilities with strong interpersonal skills.
- Technical Skills: Proficient in Microsoft Suite and working knowledge of internal management systems.
- Planning and Organisation: Strong planning, multitasking, and organisational abilities.
Marmion is a well-established company, and we are committed to providing a supportive and experienced team of professionals.
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