Customer Experience Specialist

10 hours ago


Hounslow, Greater London, United Kingdom BYD Europe Full time
Job Title: Customer Care Specialist

Location: United Kingdom

About Us
BYD Europe is committed to building a zero-emission ecosystem through the development and distribution of electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Job Description
We are seeking a skilled and dedicated Customer Care Specialist to join our team. As a key member of our organization, you will be responsible for managing customer interactions, escalating issues, and maintaining accurate records.

Main Responsibilities
* Providing exceptional customer service;
* Resolving customer queries;
* Maintaining accurate records;
* Escalating issues to the technical team or other product team members;
* Making sales and processing payments when necessary;
* Performing administrative tasks assigned by the Supervisor.

Requirements
* 23 years of previous customer service or contact centre experience in the automotive industry;
* Excellent verbal and written communication skills;
* Active listening skills;
* Patience and ability to remain calm under pressure;
* Excellent interpersonal skills;
* Ability to accept criticism;
* Good time management;
* Sales and persuasive skills.

What We Offer
* Competitive remuneration based on performance and experience;
* Scottish Widow workplace pension;
* 25 days paid holidays and public holidays;
* Onsite free parking;
* Department and company-wide team building events;

Apply Now
If you are a motivated and experienced customer care professional looking for a new challenge, please submit your application.

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