Customer Experience Leader

3 days ago


Hounslow, Greater London, United Kingdom Retail Human Resources plc Full time

About Us

Retail Human Resources plc is a global leader in luxury retail, specialising in products across beauty, confectionary and more. Our values are centered around customer satisfaction, employee welfare and innovation.

As a concession manager based at Heathrow Airport, you will lead your team to achieve KPIs and objectives. Your main goal is to deliver exceptional customer experiences while driving business growth.

The role comes with a competitive salary of £35,000 plus a 12% bonus, making it an attractive opportunity for the right candidate. We invest in our employees' development, providing resources to improve their performance and skills.

Key Responsibilities

  • Lead a team of concession managers to achieve sales targets and KPIs
  • Deliver exceptional customer experiences through excellent service and product knowledge
  • Collaborate with other teams to drive business growth and innovation

Benefits

  • Competitive salary of £35,000
  • 12% bonus
  • Ongoing training and development opportunities


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