Retail Sales Leader

17 hours ago


Hounslow, Greater London, United Kingdom Zachary Daniels Full time

At Zachary Daniels, we are seeking a highly motivated and customer-focused leader to join our team as a Retail Sales Leader in Westfield White City. This is an exciting opportunity to work with a globally renowned brand known for its premium quality and innovation.

This key leadership role will see you partnering with the Store Manager to drive store performance, lead a dynamic team, and ensure customers enjoy a top-tier experience every time they visit. As a Retail Sales Leader, you'll be a role model and a brand ambassador, inspiring your team to meet and exceed targets.

Key Responsibilities:

  • Be a brand ambassador and help achieve the store sales and conversion targets
  • Ensure each customer receives an incredible customer journey through outstanding customer service and living the brand values
  • Offer exceptional 1-2-1 customer service and ensure the customer comes first
  • Knowledgeable about the benefits and uses of each product and continuously develop your product knowledge and understanding of the business
  • Knowledge and awareness of all promotions and advertisements
  • Support Store Management team in achieving individual and store sales targets
  • Execute the daily operational goals and priorities assigned by store management
  • Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
  • Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
  • Assist and process deliveries and organisation of stock room, ensuring team work
  • Operate cash registers, take and record orders through a computerised system in person or over the phone and close daily revenue
  • Being responsive and communicate of all Health & Safety issues

We estimate the salary for this role to be around £13.65 per hour, with part-time hours (10, 12+16) available.

Requirements:

  • At least 1 year of experience in a similar role
  • Proven track record in team development, with a focus on delivering excellent customer service and exceeding sales targets.
  • Strong commercial awareness with the drive to meet and exceed sales goals.
  • Exceptional communication skills, both written and verbal, with a natural ability to lead by example.
  • A proactive, 'can-do' attitude, with the ability to solve problems and preempt challenges.
  • Highly organised, able to prioritise and meet deadlines in a fast-paced environment.
  • Enthusiastic, self-motivated, and confident with a strong sense of professionalism.
  • Willingness to work flexible hours to meet the business needs.
  • Smart, presentable appearance with a passion for maintaining high standards.


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