Customer Experience Specialist

5 days ago


Hounslow, Greater London, United Kingdom BYD Europe Full time
About This Role

We are seeking a skilled Customer Care Specialist to join BYD Europe. The successful candidate's primary objective is to resolve customer queries and ensure satisfaction with our service or products.

Key Responsibilities:
  • Respond to customer complaints via the company portal, emails, and calls;
  • Update customer information in the database;
  • Provide information about new and existing products and services;
Requirements:
  • 2+ years of previous customer service/contact centre experience;
  • An effective communicator with a commitment to providing exceptional levels of customer service;
What We Offer:
  • Performance-based competitive remuneration (£25,000 - £30,000 per annum);
  • A Scottish Widow workplace pension scheme;
  • 25 days paid holidays + public holidays;
  • On-site free parking;
  • Department & company-wide teambuilding events;


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