Sales and Account Manager

7 days ago


Cheltenham, Gloucestershire, United Kingdom Meatex Trading Ltd. Full time
Job Description:

We are seeking an experienced Sales and Account Manager to join our team at Meatex Trading Ltd. in a National Accounts role. As a key member of our sales team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients across the UK.

About the Role:
  • Support the delivery of excellent customer satisfaction to customers with a turnover in excess of £1m operating across over 500 nationwide sites.
  • Work closely with internal stakeholders, including the Head of Sales – National, to drive business improvement and contribute to the delivery of the National Sales Strategy.

The ideal candidate will have experience within Sales and Sales Support, ideally gained within the Foodservice Sector and National Accounts. You will possess strong I.T and administration skills, numeracy, and a good level of English. Excellent communication, interpersonal, relationship building, and stakeholder management skills are essential.

Responsibilities:
  1. Create and maintain accurate and up-to-date customer records with activities aligned to each account's joint business plan.
  2. Support customer visits by preparing relevant documentation, including agendas, presentations, reports, insight data, allergen and nutrition information, and tasting notes.
  3. Monitor out-of-stock levels and manage communication with customers to ensure excellent customer service.
  4. Track and manage customer product delists and replacements.
  5. Improve customer satisfaction levels by documenting customer complaints, investigating challenges, proposing solutions, and ensuring follow-up takes place.
  6. Regularly update customer contracts, order forms, and other customer and sales information on both internal and external systems.
  7. Complete, maintain, and update accurate Product Data Sheets for customers and utilise a full understanding of these and bespoke customer ordering systems to resolve any issues.
Salary:

£55,000 - £65,000 per annum, dependent on experience.


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