People Services Coordinator

1 week ago


Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time
Job Title: People Services Administrator

About the Role:

We are seeking a highly organized and detail-oriented People Services Administrator to join our team in Manchester. As a key member of our People team, you will provide administrative support to our colleagues, managers, and employees across EMEA.

Key Responsibilities:
  • Provide first-line support for employee inquiries via our knowledge management system
  • Triage and escalate complex inquiries to experienced representatives
  • Produce and dispatch employee correspondence in a timely manner
  • Assist with payroll, Oracle, and Employee Self-Service system changes
  • Support employee lifecycle events, including onboarding and offboarding
  • Liaise with benefit providers to resolve queries
  • Track employee benefit eligibility and inform Payroll and Finance
  • Generate reports for People departments and government agencies
Requirements:
  • Excellent organizational skills with the ability to work under pressure
  • Experience of working to tight deadlines with a strong results focus
  • Strong attention to detail and high level of accuracy
  • Ability to communicate professionally at all levels
  • Experience of working in a customer service environment
About BNY Mellon:

BNY Mellon is a leading global financial services company with a rich history of innovation and excellence. We offer a dynamic and inclusive work environment, with a strong culture of diversity and inclusion. Our benefits package is highly competitive, with a focus on employee wellbeing and career development.



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