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Colleague Services Coordinator

4 months ago

Manchester, United Kingdom ISS Facility Services Full time

**Colleague Services Coordinator**

**Location: Manchester**

**Hours of work: 40**

**Contract Type: Permanent**

The Colleague Services Coordinator (CSC) plays a key role in managing site specifications, including but not limited to building maintenance, cleaning, associated services, helpdesk, meeting room services, and service management for our client's buildings.

You will be the go-to person for bringing solutions to issues onsite, ensuring that the team has the right tools and equipment to perform their duties effectively.

The CSC will uphold standards, act as an ambassador for our client, and maintain a high level of service across the estate.

**Key Responsibilities**
- Manage site specifications to include but not limited to, building maintenance, cleaning & associated services, helpdesk, meeting room services and service management
- Be the go-to person and bring solutions to issues onsite
- Ensure the team have the right tools and equipment to perform their duties
- Input of all payroll requirements (Basic, overtime, Holiday, Sick leave etc)
- Take responsibility for the H&S systems ensuring best practise and SSOW are being adhered to
- Perform relevant audits and ensure contractually obligated monthly audits are being completed with information shared on actions for completion
- Support and encourage ideas for innovation (recycling, reducing, re-use and better ways of

working)
- Collaborate with other service partners including the events team to deliver a seamless experience
- Manage and assess performance across the team

**Professional and Personal Competencies/Qualifications**
- IOSH or NEBOSH (preferred)
- Good general level of education, preferably to higher education level.
- Ideal professional qualifications & memberships (eg. MBIFM)
- Experience in facilities management in a corporate environment
- First Aider
- Strong customer and client focus with a passion for delivering excellent customer service
- Able to work out of hours to support service delivery needs as necessary
- Ability to motivate, lead and develop people
- Ability to interface across all levels of the organisation
- A friendly and approachable demeanour
- Inquisitive - being interested and curious in workplace environment
- Team player
- Ability to build relationships quickly
- Proactive

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Full-time, Permanent

Pay: Up to £30,053.55 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 127357