Customer Experience Advocate

3 weeks ago


Ipswich, Suffolk, United Kingdom Greenbean Full time

As a Greenbean employee, you'll enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall well-being. Key benefits include a starting basic salary of £23,000-£25,000, reviewed annually, plus an annual performance-linked bonus.

We're seeking a skilled Customer Service Advisor to join our thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products.

As a key point of contact for customers, you'll have the opportunity to showcase our first-class service and give our customers and advisers a positive experience to share with their friends and colleagues.

You'll develop strong relationships with customers, advisers, and external third parties, providing great customer service and demonstrating empathy and understanding.

A successful candidate will have confidence in using their own initiative and problem-solving skills, as well as excellent telephone manner and communication skills.



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