Customer Experience Director

4 days ago


Ipswich, Suffolk, United Kingdom CV-Library Full time

Do you have what it takes to become a Restaurant Performance Leader at CV-Library? We're looking for a highly skilled and ambitious individual to join our team and drive business growth, improve customer satisfaction, and lead a high-performing team.

About the Role

We're seeking a results-driven professional with a passion for leadership to take on the role of Restaurant Performance Leader. As a key member of our management team, you'll be responsible for driving business growth, improving customer satisfaction, and leading a high-performing team.

Key Responsibilities:

  • Driving business growth by developing and implementing strategies to increase sales and revenue.
  • Improving customer satisfaction by leading a team of customer-facing staff and implementing processes to enhance the customer experience.
  • Collaborating with stakeholders to identify areas for improvement and develop solutions.
  • Monitoring customer feedback and sentiment, using data to inform decision-making.

What You'll Need

  • A proven track record of success in a leadership role, preferably in the hospitality or retail industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data.
  • A competitive salary of £42,000 - £52,000 per annum, depending on experience.
  • A comprehensive benefits package, including a generous pension scheme and employee discounts.


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